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Frequently Asked Questions

  • How are you different from all the other carpet cleaners?
    At HomeChoice, we realize that building a genuine personal relationship with our client is just as important as cleaning itself. Besides that all our technicians are all IICRC certified, we also go that extra mile to ensure our customers are being valued. In addition, HomeChoice uses the most advanced cleaning equipments as well as strive to be environmental friendly.
  • Will there be any additional charge on top of your price?
    Absolutely not! All our prices already include tax. Because each cleaning job is different, we will always advise our customer the exact cost before cleaning.
  • How long will it take to clean my carpet?
    There are many factors that will contribute to how long it will take to clean your carpet (such as the size of your house); however, most jobs takes about 1-3 hours.
  • How long will it take for the carpet to dry?
    There are many factors that will contribute to how quickly the carpet will dry (such as the fabric of the carpet, the relative humidity in the room, and how dirty was the carpet before cleaning). However, most carpet should dry within 3-5 hours.
  • How does your cleaning procedure works?
    HomeChoice cleans carpet with four essential steps.
    • First, we will pre-inspect the cleaning area with our customers to identify problems.
    • Second, we will spray a special carpet cleaning solution into the carpet to loosen embedded dirt and kill harmful household allergens and bacteria.
    • Third, we will use powerful hot water extraction to remove dirt and any other residue, leaving carpet fresh and clean.
    • Lastly, we will conduct a post-cleaning inspection with the customer to ensure their expectations.
  • How do I maintain my carpet after it has been cleaned?
    You can keep your carpet clean by applying carpet protector and by vacuuming frequently. A yearly professional carpet cleaning is also essential to remove soil and household allergen build up.
  • How often should I clean my carpet?
    It is strongly recommended to professionally clean your carpet at least once every 6-12 months.
  • How does UV light sanitation work?
    Ultraviolet light is frequently used in hospitals to kill germs and viruses in the air and on surfaces. The light is effective in penetrating thin-walled germs and bacteria and altering their DNA structures then they die. Our UV sanitation system is all natural, kills 99.9% of bacteria and viruses, and fights unwanted odours and allergens such as mold and dust mites.
  • Do I need to provide cleaning supplies?
    No, HomeChoice has all the necessary equipment and supplies for the job.